The payment for your purchases can be made through:
Cash on delivery
The cash-on-delivery service is provided by the courier and involves payment in cash when your order is delivered.
The cost of cash-on-delivery is calculated based on the courier you choose.
Credit / Debit Card
Giving special importance to transaction security, the completion of the credit/debit card charging process is done in collaboration with the secure system of viva wallet.
The charging is carried out on the same day when your order is completed.
Payment in 3 Interest-Free Installments with Klarna
The option of Klarna on our website is available through the viva payments environment.
Payment in 3 installments allows buyers to split the cost into interest-free payments and pay gradually.
To make a purchase with Klarna, you will need to have an account with Klarna, which can be created by following the link here or simply by downloading the Klarna app. How do I log in? Klarna UK
To proceed with payment through Klarna, you will need to select a credit card as the payment method.
From there, you will be directed to the secure environment of Viva payments.
Choose the Klarna payment method, and then follow the instructions provided by the Klarna website.
Payment at the store
You can complete the purchase process of your order through the website www.owlclothes.com and choose the option of payment and pickup from our store (72 Mitropoleos Street).
After the update that will follow by phone within the next two days, you can visit our store and pay for and collect your order without any additional cost.
It is required to present your ID card and the order number in order to secure the transaction.
Orders designated for "store pickup" must be collected within 1 week (7 calendar days). Otherwise, the order will be canceled.
Which couriers do you work with?
Our company collaborates with Speedex, ELTA Courier, and Box now.
Our team handles all orders promptly, even on the same day, depending on the time of completion. Upon their delivery to the courier company, you will receive an informative email with the tracking number so that you can monitor the progress of the delivery directly from the courier's website.
All orders require 1 to 3 business days for delivery.
Shipping & Pickup Costs
Before completing your order, you will be asked to choose a shipping/pickup method:
A) Delivery to your location throughout Greece &
B) Pickup from a store.
A) Delivery
Deliveries of orders throughout Greece, regardless of weight and volume, are free for orders over €100.00.
For orders below €100.00, the shipping cost ranges from €2.30 to €3.00 for all of Greece, depending on the courier company you choose.
Shipping Charges for Collaborating Courier Companies
ELTA courier
The shipping charge for ELTA courier is €3.00.
Speedex
The shipping charge for Speedex is €2.60.
Box now
The shipping charge for Box now is €2.30.
For delivery and cash on delivery payment, there is an additional charge
ELTA courier
The cash on delivery charge for ELTA courier is €1.50.
Speedex
The cash on delivery charge for Speedex is €1.30.
Box now
The cash on delivery charge for Box now is €1.00.
Β) Purchase / Pickup from the store
If you wish to pick up your order from our store, you have the option to visit us at our address, located at 72 Mitropoleos, Thessaloniki. Before you come, you will need to be informed via phone or email within 2 business days to find out when your order will be ready for pickup.
Pickup is done by presenting your ID card and the order number sent to the email address you provided.
Pickups can also be made on Saturdays if you have been notified of the arrival of your order.
Note: All products are opened in the store to ensure their integrity.
Orders designated for "pickup from the store" must be collected within 1 week (7 calendar days). Otherwise, the order will be canceled.
Shipment Tracking
Once your order is processed, you will receive an informative email with the status of your shipment and the tracking number, allowing you to track the delivery progress through the website of the respective courier company.
If you have selected:
ELTA Courier, you can track your shipment here.
Speedex, you can track your shipment here.
Box Now, you can track your shipment here.
Product Exchange
You can proceed with product exchanges for purchases made through our website, www.owlclothes.com, either by mail using the courier company you received (Elta courier, Speedex, Box now), or in our store located at 72 Mitropoleos,Street , 54622 Thessaloniki.
You should keep the shipment number provided by the courier until the package you are returning is received by us. In case of loss or damage during the transportation of the product you have given for exchange, our company is not liable, and we will provide you with store credit instead of a refund.
The courier companies we collaborate with are Elta Courier, Speedex, and Box now. If for any reason a package is sent with a different courier and charged to our company, we reserve the right not to accept the package and return it to the original sender.
The exchange must be made within 14 days from the day of receiving the initial order. The exchange is free of charge from our company.*
*This applies to the first exchange. If a second exchange is made, the cost is 5€, and the charge will be collected upon receiving the new package.
The returned items must not have been used/worn or stained and must not have suffered any kind of damage. They should be in their original packaging along with the tag and accompanied by the purchase receipt or the exchange card. Return the product you wish to exchange, making sure it is placed in its original packaging and adequately protected before handing it over to the courier company. The returned product should be sufficiently protected during transportation to avoid any damage. The responsibility for the transport of the return until the product is received by our company lies with the sender.
The new products must be of equal or greater value than the ones being returned.
If you want to return a product that has been mistakenly sent to you, you will not be charged for the shipping costs of the exchange. For better assistance, please contact us by phone at 2310 243737 or via email at [email protected].
Exchanges are only possible with readily available products. For current availability, you can consult www.owlclothes.com or contact us by phone at 2310 243737.
The returned product should include the exchange form, which will include the necessary information for the exchange (which product you want to exchange the returned product for, as well as the necessary details for the shipment of the new package). Fill out the exchange form found inside your package and send it along with the product/products you want to replace, in their original condition. It is important to include this form in the package for faster service.
Your exchange request will be processed by us within 48 hours of receiving the return package, provided that the desired product is immediately available.
With BoxNow, you can personally pick up your package from a BoxNow Automated Pickup Machine located near you, according to your own schedule, 24/7.
More information:
*Please note that this service is available only in selected towns of Greece.
You have the right to return the products of your order within 14 days from the day of their delivery from our store or the first delivery attempt by the affiliated transportation company, for any reason you desire.
The returned products should not have been used and should have all the tags attached.
A necessary accompanying document is also the purchase receipt or sales invoice.
In case you wish to return part or all of your order, you should send an informative email to [email protected] or contact us by phone at +30 2310385834, Monday to Saturday, 11:00-17:00.
The returned products should be sent to our store at 4 Valaoritou, Str., 4th Floor
International Shipments
For international orders, our online store owlclothes.com uses the services of DHL.*
International orders are not sent on a cash-on-delivery basis and must be prepaid.
*OWL is not responsible for any taxes, charges, and shipping fees for international orders.
*Any customs fees will be charged to the recipient.
The cost of international shipping is automatically calculated by our website just before completing your order, based on the volume and weight of the products.
Track your shipment with DHL
Once your order is processed, you will receive an informative email with the status of the shipment and the tracking number so that you can track the delivery progress through the DHL website. Click here.
Market Withdraw
Our company aims to ensure the satisfaction of all its customers.
If you wish to proceed with the withdrawal of an order (for unused products in their original condition), you can do so within 14 calendar days from the day of product delivery.
Refunds are issued after the receipt and inspection of the returned product by the company.
All returns are inspected, and within 7-10 days, the value of the products is refunded to the consumer in the same manner as the payment method selected. In the case of cash-on-delivery payment, the credit is made to the buyer's bank account. Possible shipping, cash-on-delivery, or banking expenses are not refunded.
To return a product for order withdrawal, you need to contact us via email at [email protected] or by phone at +30 2310385834. Our company will provide you with further information about the process and the return form that needs to be included in the package.
How do i know if the product is available?
On our website, for all products, we indicate whether they are available immediately, out of stock, or available for pre-order.
Products that are available immediately are shipped the same day if you place your order by 15:30, otherwise it will be shipped on the next business day.
If you are interested in a product that is out of stock, you can contact us via email at [email protected] or by phone at 2310 243737, or through our social media channels (Facebook, Instagram).
Our team will then inform you if the product you are interested in will be restocked or if it can be produced exclusively for you.
Please note that during discount periods, if the product you have selected is produced exclusively for you, the discounted price may not apply.
